Do you have disjointed communications with field agents in your organization? Do you struggle with overscheduling and slow service response times? What about incomplete work order details and a lack of visibility into field agent timing and activities?
Running a field service company is a difficult task. It is never a solo performance. No matter how efficiently you run your business, you must rely on your technicians to keep things running smoothly. At the end of the day, their skills and expertise drive your business. As a result, it is your responsibility as a business owner to ensure they have the resources they need to do their job perfectly.
It was nearly impossible to monitor and collaborate with your field service technicians who worked away from the office, often in remote locations. However, thanks to modern technology, this obstacle has been overcome. Field service management apps and cutting-edge software solutions have played an essential role. They improve efficiency and flexibility across business processes by simplifying logistics and communication. According to recent surveys, companies that invest in mobile technology for their remote workers see excellent results. Mobile field service apps are quickly becoming the most powerful tools in the toolbox of service technicians, assisting them in increasing productivity, improving service delivery, and increasing customer satisfaction, among other benefits.
Reasons to provide field service technicians with a mobile app and field service management app
7 reasons to provide field service technicians with a mobile app
1. Efficiency is increased via Automation
A field service app should increase efficiency by standardizing and automating procedures, much like any B2B software. All process steps can be connected and largely automated, from arranging a repair order and dispatching the technician to route planning and billing in the ERP system. The mobile field service app, which gives your service professionals access to crucial order data, is a vital part of the technical solution.
Alternatively, your field service workers can utilize the mobile solution to upload order-related data to the central ERP system via a cloud interface, including diagnostic information, working hours, and spare parts. Every piece of data sets off the workflow’s subsequent action. You avoid information loss, missed details, and time-consuming coordination via phone or email.
2. Better Inventory Management
Some field service management apps save technicians a significant amount of time by allowing them to check spare parts inventories from their smartphones and list the parts they used during the service call. The software can also monitor inventory levels and reorder parts appropriately to ensure that technicians always have stock available.
3. Eliminate Media Interruptions because of digitalization
Finally, you can put an end to paperwork! The leading digital interface for your service technicians is a mobile B2B app. They give your technical field service workers access to all the data they require to carry out a service order, from the initial order preparation through the documentation of the order execution. Your customers can even use the mobile service app to use a digital signature to record an order confirmation once the job has been satisfactorily finished. The majority of the previously paper-based workflows can now be fully digitalized, thanks to this. You may say goodbye to labour-intensive and prone to inaccuracy work reports.
4. Monitor key performance indicators
Most field service management software includes tools for defining and tracking metrics like productivity, profitability, and other performance indicators. This data enables company executives and service managers to identify the strengths and weaknesses of company operators based on technician, geographic region, customer, service type, and other factors. Managers have dashboards that provide critical insight into their teams’ performance levels and allow them to identify areas for improvement to optimize service management operations quickly.
5. To simplify route planning
Field service management software’s route planning component improves route planning efficiency. It also assists you in better coordinating and organizing service appointments by taking into account factors such as customer and technician locations and travel times. Considering these factors ultimately lowers your vehicle’s fuel and maintenance costs. Furthermore, more efficient scheduling allows you to prioritize service calls, including last-minute emergencies, more logically.
6. Quick Order-to-Cash Cycle
A field service management tool also generates quantifiable financial advantages. You may shorten the order-to-cash process by integrating and expediting order processing through communication between the service app, cloud interface, and ERP system. Mobile field service apps speed up invoicing because all data is sent immediately and digitally to the ERP system. This consequently has a favourable impact on your cash flow. You can anticipate a payment for an order as soon as you issue an invoice to your consumers. Through cloud synchronization, the mobile field service software instantly feeds all data into the ERP system, which may be used for the billing process.
7. All Customer and System Data in One Place
Power comes from the knowledge! Only well-informed field personnel can complete their tasks efficiently and competently on your behalf. The field service app provides service technicians online access to the entire customer and system history. This means you can access the information you need to carry out the order. Simultaneously, the service app assists your organization in gathering critical feedback from each deployment. Service technicians use the app during and after deployment to indicate which tasks have been completed and whether any new information has emerged that may be relevant to other service employees.
As more businesses transition to digital operations, service companies must adapt to paperless processes to manage field technicians. They must use field service management software to successfully evolve. Service companies can better manage service schedules and monitor service activities with this solution. They can also use a field service management mobile app to put these capabilities in the hands of their field technicians. Briefly, providing technicians with mobile app only benefits businesses that manage employees on the go.